Meet Derrick Andrew Marais, a proud International Hotel School alumnus whose journey in hospitality has been shaped by a passion for people, service and creating memorable experiences. Since graduating from the International Diploma in Traineeship Programme in 2007, Derrick has built a rewarding career that has led him to his current role as Restaurant Manager at the award-winning Upper Union. His story reflects the power of hands-on experience, strong leadership and a genuine commitment to making both guests and team members feel valued. Please introduce yourself and tell us which programme you completed and in which year.Derrick Andrew Marais and I completed an international Diploma in Traineeship Programme. (3-year course). Graduated in 2007, starting my first placement at The Royal Hotel in KZN, my second year at Plett Park in Plettenberg Bay, and third final year at the Peninsula All-Suite Hotel. What inspired you to pursue a career in the hospitality industry?During high school, I had a waitering job in a German bistro restaurant and in that time grew to become Relief Manager of the restaurant and operations of it. After high school, and with encouragement from my mother, I decided to apply for IHS. I enjoyed making people happy through service and the theatrics and art of what hospitality is and can be and how you can make a difference in people lives even if just making them feel looked after. What is one standout moment or achievement from your time studying that you’re most proud of?My graduation, as I was the only one in my family to have graduated from a tertiary education and seeing how proud I made my mother. Secondly, the journey it took me on discovering travel within my own country leading me to be living in CT from KZN. Helped me gain my independence as a young adult and grow. Meeting the people along the way and the memories made from those. How has your training prepared you for the real-world hotel/restaurant/kitchen environment?The practical side of it, enormously. The theoretical part was required to ensure the basic understandings of how the industry operates. However, being in operations itself teaches you so much more and then some, and at the same time meeting so many people and the opportunity to make a difference in so many people’s lives even if it was just for a moment. Where are you currently working, or what are you currently focused on in your journey?I am currently the Restaurant Manager of Upper Union Restaurant. We opened with the sight set of being an award-winning restaurant which we have successfully done for the past 4 years. Obtaining 1 star status in the Eat Out awards consistently, along with the Luxe and Gourmet guide 1 star award status. Currently the team and I are focused on trying to achieve 2-star status. What type of hospitality leaders do you aspire to be, and what kind of food or beverage best represents you?As a role model, a huge influence for me was my facilitator previously from IHS – Pauline Fredericks – because of how passionate she was and how each day can be filled with joy and laughs in the industry, even on the bad days. Always cared and was always willing to help. She became like a mother figure to me. Personally, I aspire to be a logical, calm and dedicated leader that team members that work for or with me are comfortable in what they do, comfortable enough to come to me when things are tough or even great. Giving them a sense of achievement of realising that in this industry they can achieve a lot more than what they initially thought they could or what was available for them to achieve and have fun doing it. Taking what I know and sharing with them so they can grow and learn. At the same time being super guest focused so that in events and times connections are made through hospitality provided to guests and not just service. Why do you think you would be a great fit for a televised cooking competition?I don’t actually; to be honest. I have never been partial to the public appraisal of what I do. I rather much prefer to watch the celebration of my teammates and support them in that. From the side lines if that makes sense. What sets you apart from other hospitality leaders or graduates?If there is anything I learned from my time studying hospitality that I always keep directing or influencing my decisions are “The Moment of Truth” – so the first impression the guest gets of the establishment, person or service is a huge influencing factor for guests or patrons. Using that with being a logical and practical thinker, and a dedicated team player. Your team’s “Moment of Truth” towards you as a leader is also important, not just the guest. The team is the first and foremost important. Once you have a loyal and dedicated team behind you who sees you not just as simply one of them and doing their work to show them you know how to do it but realising that each and every single team member is different and not just another penguin in a waistcoat uniform employed to provide guest service, you will win, and loose, but that is life. What’s important is that each team member (like guests) feel valued, cared and looked after. Nourished one might say. Secondly, “Using you resources readily available to you” – not to sound harsh or derogatory but that includes your team. Once you are aware of who your team members are as individuals, what drives them, what sparks their passion and then utilising them in scenarios or positions that are well suited for them to naturally thrive with their strengths, this allows them to openly be accepting and curious for challenges, growth and development. “Make it better” so to say, personally and professionally. What advice would you give to aspiring students who are thinking of… Continue reading Meet Derrick Andrew Marais
Meet Derrick Andrew Marais